General Cancellations: A full refund will be provided if you cancel your dive or course at least 15 days before the first scheduled dive.
PADI eLearning: All PADI eLearning purchases are non-refundable. For PADI courses that include eLearning in the price, a refund of €120 less will be provided, as this is the cost of the eLearning.
Medical Reasons: If you need to cancel due to medical or health reasons, a full refund will be issued if you notify us at least 48 hours before the dive and provide a valid medical certificate from your doctor.
Travel Disruptions: Full refunds will be provided if your dive or course is canceled due to flight or ferry cancellations to Kos. A copy of the official cancellation notification is required.
Weather Conditions: If dives are canceled by Kos Divers due to hazardous weather or underwater conditions, they will be rescheduled when possible or refunded. Please note, Kos Divers reserves the right to cancel dives due to these conditions at any time. Refunds will not be provided for rain or cloudy weather.
Divemaster Internships: No refunds are available for the PADI Divemaster Internship, under any circumstances.
Late Arrivals: No refunds will be given if you are late for your scheduled dive or appointment time.
PADI Course Continuation: Once a PADI course has started, no refunds will be given if you decide not to continue after the first day of training.
Performance Standards: If your instructor determines that you do not meet the necessary PADI performance standards, no refund will be given. Additional charges will apply if extra training sessions are required.
Certified Divers: No refunds will be provided to certified divers who are unable to safely follow a group dive, resulting in a premature end to the dive.
Prerequisites: Refunds will not be given to divers or students who fail to meet the prerequisites outlined by PADI or www.kosdivers.com. If you're unsure about the requirements, please ask for clarification. Additional charges will apply for any necessary extra training (e.g., Scuba Review or Private Dives).
eLearning Completion: You must complete your eLearning before the scheduled dive. No refunds will be provided if eLearning is not completed before any PADI course's water session.
Medical Questionnaire: No refunds will be issued if you fail the PADI medical questionnaire after booking your dive or course. If you are required to obtain a doctor's approval for a "YES" answer and fail to provide it before the dive, you will not be permitted to dive, and no refund will be given.
Fitness to Dive: No refunds will be given if you arrive unfit to dive, such as being under the influence of alcohol or other substances.
Abusive Behavior: No refunds will be provided if a dive is canceled due to abusive behavior toward staff by the diver, student, or their family members.
Refund Surcharges: Refunds processed via credit card will incur a 2% surcharge. Refunds processed via PayPal will incur a 3% surcharge.